Shipping Policy

At Sanova, we strive to deliver your products safely and efficiently.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Time

Estimated delivery timelines:

• Domestic orders: 3–7 business days
• International orders: 7–15 business days

Please note that delivery timelines may vary depending on your location and external factors such as weather conditions or courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order value. We may offer free shipping on selected orders or promotions.

Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS to monitor your delivery status in real-time.

Delays & Issues

While we work with reliable logistics partners, delays may occasionally occur due to unforeseen circumstances. In such cases, we appreciate your patience and understanding.

Incorrect Address

Please ensure that your shipping details are accurate. We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at [your support email]. We will investigate and resolve the issue at the earliest.

Contact Us

For any shipping-related queries, feel free to reach out to us at:
Email: [your email address]

Thank you for shopping with Sanova.