Return & Refund Policy

At Sanova, we maintain strict quality control and hygiene standards to ensure that every product reaches you in perfect condition. Due to the nature of our products, we do not accept returns or offer refunds once an order has been successfully delivered.

No Returns or Exchanges

All purchases made on our website are final. We do not accept returns, exchanges, or cancellations after delivery, except in cases where the product arrives damaged or defective.

Damaged or Defective Products

If your order arrives in a damaged condition or you receive an incorrect product, please contact us within 48 hours of delivery.

To initiate a request, kindly email us at [your email address] with:

• Your order number
• Clear images/videos of the damaged or incorrect product
• Unboxing proof (if available)

Our team will review your request and, if approved, offer a replacement or refund, depending on the situation.

Eligibility Conditions

To be eligible for a replacement or refund:

• The product must be unused and in its original packaging
• The issue must be reported within 48 hours of delivery
• Valid proof (images/video) must be provided

Non-Eligible Cases

We will not be able to process requests in the following situations:

• Requests made after 48 hours of delivery
• Products that have been used or tampered with
• Damage caused due to improper handling after delivery
• Minor variations in packaging or appearance that do not affect product quality

Refund Process

If a refund is approved:

• It will be processed to your original payment method
• Please allow 5–10 business days for the amount to reflect

Contact Us

For any return or refund-related queries, please reach out to us at:
Email: [your email address]

By placing an order with Sanova, you agree to this Return & Refund Policy.